24/7 operation
A technical team handles the advanced support problems of your infrastructure, also at night, at weekends and on holidays.
Tell us what is happening: we review your situation and identify what makes sense to assess first.
When something fails out of hours, someone responds
I need a team that responds when something fails.
Does any of this sound familiar?
- When something breaks out of hours, nobody can fix it.
- One person on your team "is the server".
- Problems get solved in the moment, but nobody goes back to the cause.
- Hiring your own on-call team is not viable.
How we solve it
Server administration, support team and monitoring, on our infrastructure.
- 01
Discovery
What you have, what is critical and what is not.
- 02
Sizing
Scope of the operation and escalation flow.
- 03
Proposal
What we cover, how you are notified and who decides what.
- 04
Implementation
Access, monitoring and agreed procedures.
- 05
Operation
We handle level 2, 3 and 4 support problems 24 hours a day.
What to expect
- Technical response outside your team's working hours.
- A documented escalation path.
- Reports on what was handled.
Services we solve it with
What depends on a technical assessment
Which systems it covers, criticality, chosen level of administration, your own procedures.
What it does not cover
It operates SitiosHispanos infrastructure. We don't operate servers from other providers.
Frequently asked questions
What kind of problems do you handle?
Advanced technical support problems on your infrastructure, at levels 2, 3 and 4.
Do you commit to a response time?
Service commitments are set out in writing in the agreement for each case.
Is there cover on holidays?
Yes, advanced support runs 24/7, holidays included.
More solutions in this category
Monitoring with attended alerts
I want to find out before my clients do.
View solution → 02Backups that restore
I don't know if my backups work.
View solution → 03Security and hardening
I'm worried about being attacked.
View solution → 04cPanel/WHM administration
Nobody takes care of my panel.
View solution →Tell us what you need to solve
The first conversation is about understanding the situation. You do not need to know the right product in advance.
