Acceptable Use Policy

1 Purpose and scope

1.1 This Acceptable Use and Abuse Reporting Policy, hereinafter the “Policy”, governs which uses are prohibited on the services of Sitios Hispanos SRL, hereinafter “SitiosHispanos.Com”, and how reports about hosted content or activity are received, handled and resolved.

1.2 It forms part of the General Terms and Conditions of Service under their section 2.1 and applies to every Client, Authorised User and to anyone using the services, regardless of the plan contracted.

1.3 Anyone may submit a report, whether or not they are a client of SitiosHispanos.Com. No registration or prior contracting is required.

1.4 This Policy does not make SitiosHispanos.Com an adjudicator of disputes between third parties. Under section 12.11 of the Terms, save for an order from an authority or a manifest case, it does not finally resolve disputes over rights.

2 Prohibited uses

2.1 The following list is indicative and not exhaustive. The following are prohibited:

• malware, ransomware, botnets and command-and-control systems;
• phishing, pharming, impersonation and fraud;
• spam, illegitimately obtained lists, or sending that harms network reputation;
• unauthorised access, interception, abusive scanning and exploitation of vulnerabilities;
• child sexual abuse or exploitation material;
• credible threats, extortion and incitement to crime;
• infringement of intellectual property;
• violations of privacy, trade secrets or personal data;
• defamation or other content declared unlawful by a competent authority;
• distribution of stolen credentials, cards or data;
• unauthorised cryptocurrency mining or deliberately abusive consumption;
• use that compromises IP addresses, ASN, reputation, the network or other clients’ services; and
• circumvention of security measures, or repeat breaches through the opening of new accounts.

2.2 Although the list is indicative, any measure SitiosHispanos.Com adopts requires objective criteria, identifiable evidence and traceability. Measures will not be applied on purely discretionary assessments.

2.3 The freedom to seek, receive and impart information over the Internet is protected by Law 26,032. SitiosHispanos.Com does not reserve an arbitrary power to remove lawful expression and will not act on lawful content merely because it is controversial or unpopular, or because a third party has complained without sufficient grounds.

3 No general monitoring

3.1 SitiosHispanos.Com does not carry out general, permanent or prior human monitoring of the private content hosted, nor does it assume an obligation of prior approval, under section 12.9 of the Terms.

3.2 It may apply automated controls and technical measures directed at security, integrity, availability, malware, resource abuse, fraud and legal compliance. Those analyses are directed at telemetry, IP reputation, traffic patterns, malware signatures and resource use.

3.3 Human access to private content is limited to the cases provided for in the contract, to Client requests, incidents, sufficiently particularised reports, serious risks or valid orders from an authority. Such access is logged under section 4.2 of the Privacy Policy.

3.4 Private communications are not inspected save for a specific need, the Client’s authorisation or a legal mandate.

4 Reporting channel

4.1 Abuse reports are submitted to abuse@sitioshispanos.com, a dedicated channel handled separately from ordinary technical support, or through the public form published on the site.

4.2 An urgent channel exists for risk to life, child sexual exploitation, active malware or compromised infrastructure. Those reports are processed as a priority and may lead to immediate measures without prior notice to the Client.

4.3 Requests relating to personal data protection, including access, rectification, updating and deletion, are not handled through this channel but at privacidad@sitioshispanos.com, under section 8 of the Privacy Policy.

4.4 Every report receives an acknowledgement of receipt with a traceable identifier.

5 Requirements for an admissible report

5.1 For a report to be assessed it must contain:

• precise identification of the content or activity: domain, URL, IP address, date and time, and full headers where email is involved;
• evidence allowing the report to be verified, such as screenshots, logs or samples;
• the reporter’s identity and contact details;
• the right invoked and a specific explanation of what the infringement consists of; and
• a statement of good faith as to the accuracy of the information provided.

5.2 An incomplete report does not by itself result in the deletion or suspension of the service. SitiosHispanos.Com will request the missing information and will state that the matter is on hold until it is received.

5.3 The preceding rule does not apply to manifestly unlawful content, an emergency, serious technical risk or an order from a competent authority, in which cases immediate action may be taken.

5.4 Anyone invoking ownership of intellectual property rights must identify the work or right and declare that they act on their own behalf or with sufficient authority.

6 Handling

6.1 On receiving an admissible report, SitiosHispanos.Com preserves the available evidence and assesses the plausibility and seriousness of what has been reported.

6.2 Where it is lawful and safe to do so, it passes the report to the Client, with the information needed to understand and respond to it. Notice may be omitted where an order from an authority prevents it, where there is a risk of destruction of evidence, a serious and immediate risk, or where the notice itself would aggravate the harm.

6.3 The Client has five calendar days to remedy the matter or submit a reply, save in cases of urgency, an order from an authority or serious risk, under section 17.3 of the Terms. The period may be extended where the nature of the case warrants it.

6.4 SitiosHispanos.Com may request further information from either party before adopting an irreversible measure.

6.5 Evidence and case records are retained for the period set out in section 7 of the Privacy Policy.

7 Measures

7.1 Measures are reasonable, necessary and proportionate to the verified risk. Where technically possible they are limited to the affected resource rather than the whole service.

7.2 Depending on the case, they may consist of requiring remediation, restricting the identified content, isolating a resource, limiting a feature, blocking an IP address or suspending the service under section 24 of the Terms.

7.3 Every measure is notified to the Client stating its reason, its scope and what must happen for it to be lifted, unless an order from an authority prevents this.

7.4 Adopting a measure does not transfer ownership of the content to SitiosHispanos.Com and does not constitute a ruling on the merits of the dispute.

8 Reinstatement

8.1 Once the cause has ceased, remediation has been evidenced or the report has been dismissed, the measure is lifted within a reasonable time.

8.2 The Client may challenge a measure by ticket and provide supporting material. Where the nature of the case warrants it, the decision will be reviewed by personnel other than those who took it, under section 17.4 of the Terms.

8.3 If the measure proved unfounded for reasons attributable to SitiosHispanos.Com, the service is restored and the affected period is counted under section 13 of the Terms.

9 False, abusive or fraudulent reports

9.1 Submitting a knowingly false report, using non-existent contact details, or reporting in order to harm a competitor, silence lawful expression or interrupt a service constitutes misuse of this procedure.

9.2 SitiosHispanos.Com may dismiss manifestly unfounded reports without further process, restrict use of the channel by repeat reporters, and retain the corresponding record.

9.3 The foregoing does not limit any action the affected Client may bring against the reporter, nor cooperation by SitiosHispanos.Com with a competent authority.

10 Repeat breaches

10.1 Repetition of established infringements, failure to remedy, or reopening accounts to circumvent a measure in force are treated as a material breach for the purposes of section 26.4 of the Terms.

10.2 Assessment of repetition takes into account seriousness, proximity in time, whether the infringements were remedied and whether the Client adopted measures to prevent recurrence.

11 Orders from authorities

11.1 SitiosHispanos.Com complies immediately with valid judicial or administrative orders it receives, within the scope those orders provide.

11.2 Where the law permits, it informs the Client of the request received and limits disclosure to what is strictly requested, under section 19.5 of the Terms.

11.3 Faced with a request that exceeds the applicable legal framework or lacks jurisdiction, SitiosHispanos.Com may seek clarification or raise the appropriate objections before complying.

12 Term and version

12.1 This Policy may be updated. Material changes are notified following the procedure in section 28 of the Terms.

12.2 The applicable version is the one identified at the foot of this document. SitiosHispanos.Com keeps an accessible history of versions.